Successware Mobile 3.15.8

Field Service Management with Successware Mobile

• Successware Mobile provides an intuitive design that allows technicians to swiftly adapt to the system, facilitating their workflow efficiency. Multi-device notifications keep technicians informed of any job assignment changes, while seamless integration with Successware ensures dispatchers have real-time updates on job progress. The platform enables detailed views of the job, customer information, physical location, and equipment, enhancing accessibility for technicians. Moreover, technicians can supplement job reports with photos or videos to document issues and diagnoses.

Field Reporting

• With live updates from technicians as they complete each job, managers can assess performance in real time, offer immediate feedback, and make swift adjustments to enhance technician productivity and increase revenue.

Integrated Sales Tools

• Successware Mobile equips technicians with sales tools to boost their confidence in promoting services. The platform's presentation view showcases recommended work and service options, assisting technicians in educating customers and facilitating decision-making. Technicians are alerted at dispatch about service visit requirements, enabling them to include these visits in invoices for comprehensive service provision.
• Furthermore, Successware Mobile empowers customers by involving them in the authorization and payment process. Customers can select desired options and items while viewing transparent pricing details, fostering trust and confidence in your business through a customer-centric approach.